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Working @ MVP
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Mission Statement
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MVP's Mission: To provide customers with the peace of mind that their health care needs will be met.
MVP Health Plan was recently awarded an "excellent" rating (the best rating possible) by the National Committee for Quality Assurance (NCQA). This is a testament to the quality of our benefits and services, and to the satisfaction of our members. Through superior customer service, top quality health care, careful management, advances in technology and a continued community involvement, MVP intends to become one of the leading health benefits companies in the Northeast!
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Culture
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At MVP we know that our coworkers play a key role in helping us to reach our organizational goals and we provide each of our workers with the tools they need to successfully do their job. MVP is made up of a unique group of workers who demonstrate their pride in MVP through a dedication to superior service and to getting the job done. We offer a friendly atmosphere with opportunities for professional development and career advancement. Communication is key. We maintain open communication with our coworkers regarding our mission, goals and current business issues. Our coworkers always know where we are and where we strive to be. Most importantly, they know what they can do to help us get there. As part of the MVP team, you will enjoy a career full of excitement and challenges in a relaxed and professional work atmosphere.
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Hours of work
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Our normal hours of work are from 8:30 am to 5:00 pm Monday through Friday with an hour for lunch (37.5 hours per week). Our customer service phone lines are open to the public from 8:00 am to 10:00 pm, 7 days a week. Members can also take advantage of our nurseline 24 hours a day, 7 days a week.
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Locations
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MVP's main offices are located in Schenectady and Rochester, NY. We also have regional offices in Fishkill, Syracuse and Utica, NY; Williston, VT and Bedford, NH.
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Dress Code
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Business Casual Dress is appropriate everyday for those employees who do not have direct customer contact.
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Company Events
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We take the time to congratulate and thank our employees for all of their hard work and dedication. That's why we make it a priority to have fun! We recognize the accomplishments of our employees with events like these throughout the year: company-wide summer event, holiday pizza parties, Cookies with Santa (for children of employees), Coworker Appreciation Day, and other individual and team recognition and events.
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Why work at MVP? This is what some employees have said:
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"We have high quality people who know their jobs and take the extra step for our customers (internal and external). This is proven in our member satisfaction results and the number of long-term employees at MVP."
- Patty Smith, Marketing
"They aim to continually improve benefits, skills and opportunities for employees, all with the purpose of keeping us happy (proven by the large number of long-time employees). MVP stands for something important and is committed to community involvement – they continually keep their eye open for ways to improve customer service, which is why we all work here in the first place!"
- Jennifer Lanthier, Training
"MVP is a great place to work. I have worked in the health care industry for over 6 years, and MVP is my third and hopefully final stop. MVP openly does the most for the community, its employees, and by far has been the best company I have worked for."
- Anonymous - from an externally conducted confidential survey
"I really appreciate MVP allowing flexibility in work schedules and options such as working from home, flexible hours and part-time. These qualities are what is needed in an employer to retain qualified individuals as well as keep individuals motivated to work."
- Anonymous - from an externally conducted confidential survey
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MVP is an Equal Opportunity/Affirmative Action Employer
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